Terms of Service — VibeTrade Ecommers

VibeTrade Ecommerce

Effective Date: March 25, 2026

Last Updated: March 25, 2026

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1. ACCEPTANCE OF TERMS

By accessing, browsing, or using the VibeTrade Ecommerce website (joinvibetrade.com), mobile application (available on Apple App Store and Google Play Store), and all related services (collectively, the "Platform"), you agree to be bound by these Terms of Service (the "Terms"). If you do not agree to these Terms, you may not use the Platform.

VibeTrade Ecommerce ("VibeTrade," "we," "us," "our," or "Company") reserves the right to modify these Terms at any time. Material changes will be posted on the Platform with an updated "Last Updated" date. Your continued use of the Platform after changes constitutes acceptance of the revised Terms.

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2. USER ELIGIBILITY AND ACCOUNT CREATION

2.1 Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Platform. By using VibeTrade, you represent and warrant that you meet this requirement and have the legal authority to enter into these Terms.

If you are under 18 but over 13, you may use the Platform only with verifiable parental or guardian consent.

2.2 Account Registration

To use certain features of the Platform (such as making purchases or listing products for sale), you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and password.

You agree to:

- Provide truthful and accurate information

- Keep your account information up to date

- Not impersonate any person or entity

- Not use another person's account without permission

- Immediately notify us of any unauthorized access or use of your account

VibeTrade reserves the right to suspend or terminate any account that violates these requirements.

2.3 Account Termination

You may delete your account at any time by contacting us at hello@joinvibetrade.com. Upon termination, you retain no rights to any content or transactions associated with the account, except as required by law.

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3. USE LICENSE AND RESTRICTIONS

3.1 Limited License

VibeTrade grants you a personal, non-exclusive, non-transferable, revocable license to access and use the Platform solely for lawful purposes in accordance with these Terms.

3.2 Prohibited Activities

You agree NOT to:

- Violate any applicable laws, regulations, or third-party rights

- Use the Platform for commercial purposes outside the intended marketplace (e.g., spamming, scraping, bulk downloading)

- Upload, post, or transmit any content that is:

- Defamatory, discriminatory, hateful, or harassing

- Obscene, sexually explicit, or contains violence

- Fraudulent, deceptive, or misleading

- Infringing on intellectual property rights (copyrights, trademarks, patents)

- Malware, viruses, or harmful code

- Interfere with or disrupt the Platform's operation or servers

- Attempt to hack, reverse engineer, or gain unauthorized access

- Circumvent security measures or payment systems

- Engage in price manipulation, bid rigging, or collusion with other users

- Create fake accounts or use automated bots

Violation of these restrictions may result in immediate account suspension or termination.

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4. BUYER TERMS AND CONDITIONS

4.1 Product Information and Accuracy

VibeTrade displays product information provided by sellers. While we work to ensure accuracy, we do not guarantee that product descriptions, pricing, images, or specifications are error-free.

You acknowledge that:

- Product images may vary slightly from actual items

- Colors, sizes, and materials may appear different depending on your device or lighting

- Prices are subject to change without notice until purchase is finalized

4.2 Purchasing Process

When you place an order:

1. You submit a binding purchase offer

2. The seller confirms receipt and order status

3. Upon payment authorization through Stripe, the transaction is complete

4. You will receive an order confirmation email with transaction details

You are responsible for verifying order details before finalizing payment. Stripe processes all payments securely.

4.3 Refund Policy

Refunds are subject to each seller's individual refund policy, which is displayed on the product listing. General guidelines:

- Buyers may request refunds within 30 days of purchase for items that do not match the product description

- Refunds for buyer's remorse (changed mind) may be available at the seller's discretion

- Refunds will not be issued for:

- Items damaged by the buyer after delivery

- Items returned without tracking information

- Items kept beyond a reasonable inspection period

- Misunderstandings about product specifications

To request a refund, contact the seller through the Platform messaging system or contact VibeTrade support at hello@joinvibetrade.com.

4.4 Chargebacks and Disputes

If you dispute a charge with your payment provider (bank or credit card company), you agree to first attempt resolution through VibeTrade's dispute process.

Chargebacks initiated without prior notification to VibeTrade or the seller may result in:

- Immediate account suspension

- Loss of access to previous purchases

- Forfeiture of any unused Genesis credits

- Potential legal action to recover chargeback fees

4.5 Shipping and Delivery

Sellers are responsible for shipping to the address you provided at checkout. VibeTrade is not liable for:

- Lost or damaged packages (seller/carrier responsibility)

- Delays in shipping or delivery

- Incorrect shipping addresses entered by the buyer

Track your package using the shipping information provided. For missing or damaged items, contact the seller directly.

4.6 Buyer Protection

VibeTrade provides limited buyer protections:

- Secure payment processing through Stripe

- Dispute resolution assistance (mediator role only)

- Account-level fraud prevention measures

However, VibeTrade does not act as a guarantor of seller performance and is not responsible for seller misconduct or product quality issues beyond platform policies.

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5. SELLER TERMS AND CONDITIONS

5.1 Seller Eligibility and Verification

To list products on VibeTrade, you must:

- Be at least 18 years old

- Have a valid email address and payment account (connected to Stripe)

- Comply with all applicable laws, including:

- Proper business licensing (if required in your jurisdiction)

- Tax obligations (HST/GST in Canada where applicable)

- Product liability and safety standards

- Intellectual property rights compliance

VibeTrade reserves the right to verify seller identity and eligibility at any time.

5.2 Product Listings

You agree to:

- Provide accurate, truthful product descriptions and pricing

- Use clear, unaltered product images

- Include all material product information (size, material, color, condition, etc.)

- Not use misleading keywords, tags, or categories

- Not include external links, contact information, or "buy outside VibeTrade" messaging in listings

- Update inventory status promptly

- Comply with all product safety and labeling regulations

Sellers remain responsible for ensuring products are legal to sell in Canada and any jurisdictions where they are shipped.

5.3 Platform Fees and Commission Structure

VibeTrade charges the following commission structure on all completed sales:

- Sales under $25: 4% commission + Stripe payment processing fees

- Sales $25 to $100: 6% commission + Stripe payment processing fees

- Sales over $100: 10% commission + Stripe payment processing fees

Stripe payment processing fees are in addition to VibeTrade commissions and are disclosed at checkout. You will receive payment after deductions within 5-7 business days to your connected Stripe account.

5.4 Seller Membership Tiers

VibeTrade offers optional seller membership tiers with additional features:

Pro Trader Membership - $55/month

- Reduced commission rates (5% flat across all sales)

- Early access to new Platform features

- Priority customer support

- Seller badge on profile ("Pro Trader")

Elite Architect Membership - $500/month

- Highest priority features and early access

- Dedicated account support

- Advanced analytics and seller tools

- Featured seller placement (limited slots)

- Elite Architect badge on profile

Membership fees are non-refundable. Memberships auto-renew monthly unless cancelled. You may cancel at any time, but cancellation takes effect after the current billing period.

5.5 Order Fulfillment and Shipping

You agree to:

- Process and ship orders within 5 business days of confirmed purchase

- Provide accurate tracking information

- Use reputable shipping carriers

- Package items securely to prevent damage in transit

- Respond to buyer messages within 24 hours

VibeTrade is not responsible for shipping delays or carrier errors. You remain liable for fulfilling orders accurately and on time.

5.6 Seller Conduct and Compliance

You agree NOT to:

- Engage in fraudulent or deceptive practices

- Sell counterfeit, stolen, or illegal goods

- Violate buyer privacy or confidentiality

- Use buyer contact information outside the Platform

- Solicit buyers to conduct transactions off-Platform to avoid commissions

- Engage in harassment, discrimination, or hateful conduct

- Manipulate pricing, ratings, or reviews (including fake reviews)

- Engage in bid rigging, collusion, or anti-competitive behavior

Violation of seller conduct policies will result in immediate suspension and may result in permanent removal from the Platform.

5.7 Seller Ratings and Reviews

Buyers may leave ratings and reviews of sellers and products. You agree:

- Reviews reflect buyer opinions and experiences

- VibeTrade does not edit or remove reviews unless they violate content policies

- Negative reviews cannot be grounds for account suspension if they are truthful

- You may respond to reviews professionally within the Platform

VibeTrade may remove reviews that are:

- Spam or duplicate reviews

- Defamatory or false factual claims

- Commercial advertising

- Containing personal information or harassment

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6. GENESIS 10,000 WELCOME CREDIT PROGRAM

6.1 Program Overview

VibeTrade offers a one-time Genesis welcome credit of 10,000 Genesis points to new users at account creation. This is a promotional offer to welcome new community members to the Platform.

6.2 Genesis Credit Terms

- One-Time Offer: Each account is eligible for exactly one Genesis 10,000 credit upon account creation.

- Non-Transferable: Genesis credits are personal to your account and cannot be transferred, sold, or gifted to other users.

- Non-Refundable: Genesis credits have no cash value and cannot be withdrawn or converted to currency.

- Account Deletion: If you delete your account, any unused Genesis credits are immediately forfeited.

- Chargeback Consequence: If you initiate a chargeback on any purchase made using Genesis credits, your Genesis balance will be zeroed and your account may be suspended.

6.3 Using Genesis Credits

Genesis credits can be applied to:

- Platform fees and commissions (for sellers)

- Purchase discounts (for buyers)

- Membership tier upgrades

You cannot use Genesis credits for:

- Cash withdrawal

- Payment to third parties

- Transfer to other accounts

6.4 Expiry

Genesis credits do not expire and remain on your account indefinitely until:

- Your account is deleted

- You violate these Terms and your account is suspended/terminated

- You initiate a chargeback

6.5 Program Modifications

VibeTrade reserves the right to:

- Modify, suspend, or terminate the Genesis program at any time

- Change Genesis credit values or terms with 30 days' notice

- Adjust how Genesis credits can be used

- Revoke Genesis credits from accounts engaging in fraud or abuse

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7. INTELLECTUAL PROPERTY RIGHTS

7.1 VibeTrade Content

All VibeTrade-created content on the Platform (including logos, layout, design, text, graphics, and functionality) is owned by VibeTrade and protected by copyright, trademark, and other intellectual property laws. You may not reproduce, modify, distribute, or use this content without written permission.

7.2 User-Generated Content

By uploading, posting, or submitting content (including product listings, reviews, messages, and images), you grant VibeTrade a worldwide, non-exclusive, royalty-free license to:

- Display your content on the Platform

- Store and reproduce your content for operational purposes

- Use your content for analytics and improving Platform services

You retain ownership of your content and may delete it at any time, though copies may remain in backups.

7.3 Copyright Infringement

If you believe your copyright has been infringed, contact us at hello@joinvibetrade.com with:

- Description of the infringing content

- Your original content or proof of copyright ownership

- Your contact information

We will investigate and take appropriate action, which may include removal of infringing content and suspension of the infringing user's account.

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8. DISPUTE RESOLUTION

8.1 Buyer-Seller Disputes

If you have a dispute with another user (product quality, refunds, delivery, etc.):

1. Direct Communication: First, attempt to resolve the dispute directly with the other party through Platform messaging.

2. VibeTrade Mediation: If direct resolution fails, contact VibeTrade support at hello@joinvibetrade.com with:

- Your account email

- Order number or transaction ID

- Detailed description of the dispute

- Supporting evidence (screenshots, photos, messages)

3. VibeTrade's Role: VibeTrade will review the dispute and make a determination based on these Terms and Platform policies. VibeTrade's decision is final and binding, though we aim for fair resolution.

8.2 Dispute Timeline

VibeTrade will:

- Acknowledge receipt of your dispute within 2 business days

- Conduct investigation and gather information (up to 10 business days)

- Render a decision and notify both parties

8.3 Mediation vs. Arbitration

By using VibeTrade, you agree to attempt good-faith dispute resolution through VibeTrade's mediation process before pursuing legal action. If VibeTrade mediation does not resolve the dispute, you may pursue legal remedies.

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9. LIMITATION OF LIABILITY

9.1 Disclaimer

VibeTrade is provided "AS IS" without warranties of any kind, either express or implied. VibeTrade does not warrant that:

- The Platform is uninterrupted, error-free, or secure

- All content is accurate or up to date

- Products listed meet your expectations

- Sellers will fulfill orders appropriately

9.2 Limitation

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VIBETRADE'S LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF THE PLATFORM IS LIMITED TO THE TOTAL AMOUNT YOU PAID VIBETRADE IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

VibeTrade is NOT liable for:

- Lost profits, business interruption, or lost data

- Indirect, incidental, or consequential damages

- Damages arising from seller misconduct, product quality, or buyer dissatisfaction

- Technical failures, hacking, or unauthorized access

- Third-party conduct or external links

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10. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless VibeTrade, its founders, employees, and agents from any claims, damages, liabilities, or costs (including legal fees) arising from:

- Your violation of these Terms

- Your use of the Platform

- Your content or seller listings

- Your infringement of third-party rights

- Your conduct or transactions with other users

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11. TERMINATION AND ACCOUNT SUSPENSION

11.1 Suspension

VibeTrade may immediately suspend your account if we reasonably believe:

- You have violated these Terms

- You are engaging in fraudulent, illegal, or abusive conduct

- Your account poses a security or legal risk

- You have initiated a chargeback without proper justification

11.2 Termination

VibeTrade may terminate your account if:

- Your account remains suspended for more than 30 days

- You have repeatedly violated these Terms

- You have engaged in serious misconduct (fraud, harassment, illegal activity)

Upon termination:

- You lose access to all Platform features

- Any unused Genesis credits are forfeited

- Your seller listings are removed

- VibeTrade retains the right to pursue legal action

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12. THIRD-PARTY SERVICES AND LINKS

VibeTrade integrates with or links to third-party services including Stripe, Squarespace, Google Analytics, and others. We are not responsible for:

- Third-party privacy practices

- Third-party content or services

- Third-party errors, outages, or misconduct

- Links to external websites

Please review third-party terms of service and privacy policies before using their services through VibeTrade.

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13. PROHIBITED CONTENT AND CONDUCT

VibeTrade prohibits the following on the Platform:

Prohibited Products:

- Counterfeit or stolen goods

- Weapons, explosives, or dangerous items

- Illegal drugs or controlled substances

- Prescription medications (without proper licensing)

- Wildlife or endangered species products

- Stolen art or artifacts

- Sexually explicit items

Prohibited Conduct:

- Harassment, bullying, or abuse of other users

- Discrimination based on race, gender, religion, sexual orientation, or disability

- Spam, phishing, or fraudulent messages

- Solicitation of illegal activity

- Hate speech or violent rhetoric

- Creating fake accounts or using bots

Violation of these prohibitions will result in immediate account suspension and possible termination.

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14. PAYMENT PROCESSING

All payments on VibeTrade are processed through Stripe, a third-party payment processor. By making a purchase or accepting payment, you agree to:

- Stripe's Terms of Service (available at stripe.com)

- Stripe's Privacy Policy

- Secure payment processing protocols

VibeTrade does not store full credit card information. Payment data is encrypted and processed securely by Stripe.

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15. PRIVACY

Your use of VibeTrade is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review the Privacy Policy for details about how we collect, use, and protect your personal information.

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16. GOVERNING LAW AND JURISDICTION

These Terms are governed by and construed in accordance with the laws of Nova Scotia, Canada, without regard to its conflict-of-law principles.

Any legal action or proceeding relating to these Terms or your use of the Platform shall be brought exclusively in the courts located in Nova Scotia, and you irrevocably consent to the jurisdiction and venue of such courts.

If any provision of these Terms is deemed unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, or if not possible, severed, and the remaining provisions shall remain in full force and effect.

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17. CONTACT AND SUPPORT

If you have questions, concerns, or need support regarding these Terms or the Platform:

Email: hello@joinvibetrade.com

Website: joinvibetrade.com

Mailing Address:

VibeTrade Ecommerce

Cape Breton Island, Nova Scotia

Canada

Response Time: We will respond to inquiries within 5-7 business days.

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18. UPDATES AND AMENDMENTS

We may update these Terms at any time. Continued use of the Platform after updates constitutes acceptance. We will notify users of material changes via email or in-app notification when required by law.

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END OF TERMS OF SERVICE

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