Privacy policy — VibeTrade Ecommers

VibeTrade Ecommerce

Effective Date: March 24, 2026

Last Updated: March 24, 2026

1. INTRODUCTION

VibeTrade Inc. (“VibeTrade,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring you have a positive experience on our website, mobile application, and all related services (collectively, the “Platform”). This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws in Canada and internationally.[gc +1]

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Platform.

2. SCOPE AND APPLICATION

This Privacy Policy applies to:

• Our website at joinvibetrade.com

• The VibeTrade mobile application (available on the Apple App Store and Google Play Store)

• All services, features, and content accessible through these platforms

• Any interactions with our customer support team

This Policy does not cover:

• Third‑party websites, applications, or services linked from our Platform (we are not responsible for their privacy practices)

• Information collected offline or outside this Platform

• Information collected independently by service providers or payment processors (though we require them to comply with applicable privacy law)

3. INFORMATION WE COLLECT

3.1 Account and Registration Information

When you create an account or register to use VibeTrade, we may collect:

• Full name

• Email address

• Password (encrypted and securely stored)

• Phone number (optional)

• Profile picture or avatar (optional)

• Business name (for sellers)

• Business description or biography

• Seller category (for example, apparel, beauty, independent creator)

3.2 Payment and Billing Information

To facilitate purchases and seller payouts, we may collect:

• Billing address

• Shipping address

• Payment card information (processed securely through Stripe; we do not store full card numbers)

• Transaction history

• Invoice and receipt information

• Tax identification information (for sellers, where applicable)

3.3 Product and Seller Content

If you list products or content on our Platform, we may collect and store:

• Product titles, descriptions, images, and pricing

• Inventory and stock status

• Product categories and tags

• Seller profile information and store customization

• Reviews, ratings, and customer feedback

• Any content you upload (photos, videos, text)

3.4 Communication Information

We may collect:

• Messages between buyers and sellers

• Customer support inquiries and correspondence

• Feedback, complaints, and dispute communications

• Email newsletter sign‑up information

• Contact and marketing preferences

3.5 Device and Usage Information

To understand how users interact with our Platform, we may collect:

• Device type, operating system, and browser type

• IP address and approximate location (based on IP geolocation)

• Pages or screens viewed, time spent on Platform, and navigation history

• App crash reports and error logs

• Unique device identifiers and advertising identifiers

• Referral source (how you found VibeTrade)

• Device permissions granted (for example, camera, photo gallery)

3.6 Cookies and Tracking Technologies

Our Platform uses:

• Cookies

• Web beacons

• Analytics tags

• Similar technologies to recognize you, remember your preferences, and analyze usage patterns

Third‑party tools such as Stripe and analytics services may also set their own cookies.[usercentrics +1]

3.7 Automatically Collected Information

Certain information is collected automatically when you use the Platform, such as browsing activity, clickstream data, search queries, access times, and demographic information inferred from your usage.

3.8 Information from Third Parties

We may receive information about you from:

• Social media platforms (if you connect your account)

• Payment processors and financial institutions

• Service providers and business partners

• Public sources or data aggregators (for fraud detection and verification purposes)

4. HOW WE USE YOUR INFORMATION

We use personal information for the following purposes:

4.1 Core Service Operations

• Create, maintain, and manage your account

• Process orders, payments, and refunds through Stripe

• Facilitate transactions between buyers and sellers

• Verify your identity and prevent fraud or unauthorized access

• Deliver and operate the Platform and its features

4.2 Communication

• Send transactional emails such as order confirmations, account notifications, and password resets

• Respond to customer inquiries and support requests

• Send marketing emails and newsletters (only with your consent, where required by law)

• Notify you of updates, policy changes, or service disruptions

• Conduct surveys or collect feedback

4.3 Platform Improvement

• Analyze usage patterns to improve user experience

• Develop new features, products, and services

• Debug technical issues and optimize performance

• Conduct analytics and internal research

• Personalize content and product recommendations

4.4 Legal and Compliance

• Comply with applicable laws, regulations, and legal processes

• Enforce our Terms of Service and other agreements

• Protect against fraud, security threats, and illegal activity

• Investigate disputes and resolve conflicts

• Maintain audit trails for tax and regulatory purposes, including Canada Revenue Agency (CRA) requirements[geotargetly]

4.5 Marketing and Promotional Purposes

• Conduct targeted advertising (where permitted by law and your preferences)

• Analyze marketing campaign effectiveness

• Create anonymized, aggregated reports for business intelligence

• Send promotional offers relevant to your seller or buyer profile

4.6 Seller‑Specific Uses

For sellers, we additionally use information to:

• Display your products and seller profile to buyers

• Calculate commissions and generate payment reports

• Monitor seller compliance with VibeTrade policies

• Send seller‑specific communications (for example, performance insights, policy updates)

• Assess eligibility for seller membership tiers

5. LEGAL BASIS FOR PROCESSING (PIPEDA)

Under PIPEDA, we collect and process personal information based on:

• Consent – for example, when you register or provide information voluntarily

• Contractual necessity – information required to operate the Platform and fulfill transactions

• Legal obligations – where retention is required by tax, accounting, or other laws

• Legitimate interests – to operate, secure, and improve the Platform, balanced against your privacy rights[gc]

You may withdraw your consent at any time by contacting us, although this may limit your ability to use certain features of the Platform.

6. HOW WE SHARE YOUR INFORMATION

6.1 Buyer‑Seller Marketplace

Because VibeTrade is a marketplace, certain information is shared between buyers and sellers as needed to complete transactions, including:

• Buyers see seller names, profiles, product listings, and reviews

• Sellers see buyer names, shipping addresses, and order details

We do not publicly display your email address, phone number, or full payment card details.

6.2 Service Providers

We share information with trusted service providers who process it on our behalf, including:

• Stripe – payment processing and billing

• Squarespace – website hosting and management

• Adalo – mobile application platform

• Analytics providers – usage analytics and reporting

• Email service providers – newsletter and transactional email delivery

• Cloud hosting providers – data storage and server infrastructure

• Customer support platforms – support ticket management

These providers are bound by contractual confidentiality and security obligations and must process personal information in accordance with applicable privacy laws.[adalo +1]

6.3 Legal and Regulatory Requirements

We may disclose personal information to:

• Courts, law enforcement, or regulatory authorities when required by law

• Canada Revenue Agency or other tax authorities for audit and compliance purposes

• Legal advisers in connection with potential or actual legal claims

6.4 Business Transfers

If VibeTrade is involved in a merger, acquisition, financing, or sale of all or part of its business, your information may be transferred as part of that transaction. We will provide notice of any such change where required by law.

6.5 Aggregated and Anonymized Data

We may share anonymized, aggregated data that does not identify you personally, such as marketplace statistics and usage trends.

We do not sell your personal information to third parties.

7. DATA RETENTION

7.1 Standard Retention Period

We retain personal information for seven (7) years after your last transaction or account activity, or for as long as necessary to fulfill the purposes described in this Policy and to meet our legal obligations, whichever is longer.[geotargetly]

This period reflects:

• CRA requirements to retain transaction and tax records for at least six years after the end of the relevant tax year

• The need to resolve disputes, manage chargebacks, and enforce our agreements

7.2 Exceptions

• Temporary cookies and session data are deleted automatically or within a much shorter timeframe

• Certain support records, logs, and marketing preferences may be retained for shorter periods, unless otherwise required by law

• Fraud and security‑related records may be retained longer where necessary to protect our business and users

7.3 Automatic Deletion

After the retention period expires, personal identifiers (such as name, email, and address) are securely deleted or anonymized. Anonymized transaction data (for example, “a sale for $100 occurred on this date”) may be retained indefinitely for analytics and business intelligence.

7.4 Account Deletion vs. Financial Records

If you request deletion of your account, we will deactivate your profile and remove or anonymize your personal information from active use wherever reasonably possible. However, we may retain certain transaction records and related personal information for up to seven (7) years after your last transaction in order to comply with Canadian tax, accounting, and legal obligations. These records are stored securely and are only used for audit, tax, fraud‑prevention, or other legal purposes.[canadabusinesslawyers +1]

8. INTERNATIONAL DATA TRANSFERS

Your personal information may be processed and stored in Canada, the United States, and other jurisdictions where our service providers operate.

When information is transferred outside Canada, we take reasonable steps to ensure it receives a comparable level of protection, including contractual safeguards and security measures, as required by PIPEDA.[usercentrics +1]

By using the Platform, you understand that your information may be transferred to countries with different data protection laws than your home jurisdiction.

9. DATA SECURITY

We use appropriate technical and organizational measures to protect personal information, including:

• Encryption of data in transit (SSL/TLS) and, where appropriate, at rest

• Access controls and authentication measures

• Secure password hashing and salted storage

• Firewalls, intrusion detection, and regular monitoring

• Use of PCI‑DSS‑compliant payment processors such as Stripe for payment card data[adalo]

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security, and you use the Platform at your own risk.

If we become aware of a data breach involving your personal information, we will take reasonable steps to investigate, notify affected individuals where required, and comply with applicable breach notification laws.

10. YOUR RIGHTS

10.1 PIPEDA Rights (Canada)

Subject to certain exceptions, you have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information, subject to legal retention requirements

• Withdraw consent to certain processing (for example, marketing)

• Request information about our policies and practices relating to the management of personal information[gc]

10.2 International Users (GDPR‑Lite Clause)

If you are located in the European Union or another jurisdiction with enhanced privacy rights, you may also have rights such as:

• The right to erasure (“right to be forgotten”)

• The right to data portability

• The right to restrict or object to certain processing activities

To exercise these rights, please contact us using the information in Section 18. We will respond to requests within a reasonable time and in accordance with applicable law.

10.3 How to Exercise Your Rights

You may exercise your rights by contacting us at hello@joinvibetrade.com and providing sufficient information to verify your identity.

11. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Keep you signed in and maintain session state

• Remember your preferences and settings

• Analyze site and app usage

• Support marketing and promotional activities

You can manage cookies through your browser or device settings. Disabling cookies may affect the functionality of the Platform.[freeprivacypolicy +1]

We do not currently respond to browser “Do Not Track” signals, but you may opt out of certain analytics or advertising cookies through your settings or third‑party opt‑out tools.

12. CHILDREN’S PRIVACY

The Platform is not intended for children under the age of 13 (or the minimum age required by local law). We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will delete that information and take reasonable steps to close the account.

13. SELLER AND BUYER CONTENT

If you are a seller, your profile, store name, product listings, pricing, reviews, and related content may be visible to users of the Platform. You are responsible for ensuring you have the rights and permissions for all content you upload.

When a buyer purchases from a seller, we share the buyer’s name, shipping address, and relevant order details with the seller solely for the purpose of fulfilling the order and providing customer service. Sellers must keep this information confidential and use it only for legitimate transaction‑related purposes.

14. MARKETING COMMUNICATIONS

We may send you marketing communications, such as newsletters and special offers, in accordance with Canada’s anti‑spam laws (CASL) and other applicable legislation.

You can opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us at hello@joinvibetrade.com. Even if you opt out, we may still send you non‑marketing communications such as order confirmations, security alerts, and account notifications.[usercentrics]

15. THIRD‑PARTY LINKS AND INTEGRATIONS

Our Platform may contain links to third‑party websites and services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

If you connect your VibeTrade account with social media or other third‑party services, the information you provide may be shared with or accessible to those services under their own privacy policies.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will update the “Last Updated” date at the top of this Policy and may provide additional notice (such as by email or in‑app notification) where required by law.[quickpolicies]

Your continued use of the Platform after any changes take effect constitutes your acceptance of the revised Privacy Policy.

17. REGIONAL COMPLIANCE NOTES

17.1 Canadian Users

This Policy is primarily designed to comply with PIPEDA and other applicable Canadian privacy laws.[gc]

17.2 EU and Other International Users

Users from the EU or other jurisdictions with strong data protection laws may have additional rights described in Section 10.2. You may contact us at hello@joinvibetrade.com to exercise these rights.

18. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

VibeTrade Inc.

Cape Breton Island, Nova Scotia

Canada

Email: hello@joinvibetrade.com

Website: https://www.joinvibetrade.com

We will respond to privacy‑related inquiries within a reasonable time, and in any event within 30 days where required by law.

19. PRIVACY COMMISSIONER COMPLAINTS

If you are not satisfied with our response to your privacy concern, you may lodge a complaint with:

Office of the Privacy Commissioner of Canada (OPC)

Website: https://www.priv.gc.ca/

Phone: 1‑800‑282‑1376[gc]